Cancellation and Return Policy

Right of Withdrawal

(1.) The BUYER, in the case of a distance contract for the sale of goods, may exercise their right of withdrawal without assuming any legal or criminal liability and without stating any reason by rejecting the product within 14 (fourteen) days from the date of delivery to themselves or the person/organization they have specified, provided that they notify the SELLER. In the case of distance contracts for the provision of services, this period begins from the date of signing the contract. The right of withdrawal cannot be exercised for service contracts where the provision of the service has commenced with the consumer's approval. The expenses arising from the exercise of the right of withdrawal shall be borne by the SELLER. By accepting this agreement, the BUYER acknowledges in advance that they have been informed about the right of withdrawal.

(2.) To exercise the right of withdrawal, it is required to notify the SELLER in writing by registered mail, fax, or email within the 14 (fourteen) day period and the product must not have been used within the framework of the provisions on "Products for which the Right of Withdrawal Cannot Be Exercised" regulated in this agreement. In case of exercising this right,

(3.) The invoice of the product delivered to the individual or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Return of orders issued in the name of institutions cannot be completed without issuing a RETURN INVOICE.)

(4.) Return form

(5.) The box and packaging of the products to be returned must be delivered complete and undamaged, along with any standard accessories, if applicable.

(6.) The SELLER is obliged to refund the total amount and return the documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the date the withdrawal notice reaches the SELLER, and to take back the goods within 20 days.

(7.) If there is a decrease in the value of the goods due to the fault of the BUYER or if it becomes impossible to return the goods, the BUYER is liable to compensate for the damages of the SELLER in proportion to their fault. However, the BUYER shall not be held responsible for any changes or deterioration in the product resulting from its proper use within the withdrawal period.

(8.) In case the campaign limit amount set by the SELLER is reduced due to the exercise of the right of withdrawal, the amount of discount used within the scope of the campaign will be canceled.

Products for which the Right of Withdrawal Cannot Be Exercised

Products tailored to the BUYER's request or explicitly personalized, underwear bottoms, swimsuit bottoms, makeup products, disposable products, perishable or likely to expire goods, products that are not suitable for return due to health and hygiene reasons once delivered and their packaging is opened by the BUYER, products mixed with other products after delivery and inherently inseparable, except for those provided within the framework of subscription contracts, goods related to periodic publications such as newspapers and magazines, electronically performed services or intangible goods delivered instantly to the consumer, including sound or image recordings, books, digital content, software programs, data recording and storage devices, computer consumables, cannot be returned as per the Regulation if their packaging has been opened by the BUYER. Additionally, the right of withdrawal cannot be exercised for services that have started with the consumer's approval before the expiration of the withdrawal period. Cosmetic and personal care products, underwear products, swimsuits, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, as well as stationery supplies (toner, cartridge, ribbon, etc.), must have their packaging unopened, untested, undamaged, and unused in order to be eligible for return.